Contact support
Most questions have a quick answer on this site or from someone in your own workspace. Here is the fastest way to get help, depending on what you need.
Look it up first
Section titled “Look it up first”- Search this site with the search box at the top of every page.
- Check Troubleshooting for the message you’re seeing, and the FAQ for common questions.
- In the app, select the Help button at the top of a list or screen:
- Read the guide opens the page on this site for that screen.
- Watch the video tutorial replays the welcome tour’s video for that screen, where there is one.
- All help topics opens this site’s home page.
Ask your workspace owner or admin
Section titled “Ask your workspace owner or admin”Your workspace’s owner and admins can fix most account and access problems straight away, and Atlato support would need to ask them anyway. Ask them first for:
- access to a section, or permission to add skills, connectors or other items;
- an approval that is waiting under IT Manager Approval;
- a higher credit limit, or more credits for the workspace;
- a new invitation, or room for another member;
- a shared AI key, or a workspace key for unattended work.
Not sure who your admins are? Open Admin → Members if you can, or ask whoever invited you.
Contact the Atlato team
Section titled “Contact the Atlato team”For anything your admins can’t solve, such as something not working as this site describes, a billing question about your plan, or a problem signing in, email the Atlato team at support.abc@atlato.com.
To help us answer quickly, include:
- the name of your workspace;
- what you were trying to do, and what happened instead;
- the exact message you saw, if any;
- roughly when it happened, and your time zone;
- a screenshot, if it helps.