Frequently asked questions
Who can read my AI chats?
Section titled “Who can read my AI chats?”Only you. Your AI chats are private: not the person who gave you the work, not other people on the task, not even the workspace owner can read them. Others see only what you choose to hand over, such as the context you pick for a breakaway or the result you submit. Team chats are different: everyone in that team can read them. See Trust and privacy.
Do I need my own AI key or subscription?
Section titled “Do I need my own AI key or subscription?”Yes. Atlato ABC runs the AI on your own connection: an API key from a provider such as OpenAI, Anthropic or Google, or an AI subscription you already pay for, such as ChatGPT or Claude. Your provider bills you for the AI itself. If your workspace shares a key with you, you can use that instead. See Connect an AI model.
What are credits?
Section titled “What are credits?”Credits are how a workspace pays Atlato for using the platform: chats, agents, workflows, elves, pixies and the rest. They are separate from what your AI provider charges you. Each plan comes with credits for the billing period, and admins can top up at any time. See Credits and top-ups.
Can I switch models in the middle of a chat?
Section titled “Can I switch models in the middle of a chat?”Yes. Pick a different model and carry on: the AI sees the whole conversation either way, so nothing is lost. See Models.
What does a breakaway share?
Section titled “What does a breakaway share?”Only what you pick. When you create a breakaway, you choose which messages and files go with it. They are copied at that moment, so later changes to your chat don’t reach the other person, and they never see anything you didn’t select. See Breakaways.
What’s the difference between agents, elves, pixies and Atlato One?
Section titled “What’s the difference between agents, elves, pixies and Atlato One?”| What it is | Good for | |
|---|---|---|
| Agent | An AI with a set job, its own instructions, model, skills and apps. | Repeat jobs you chat with or hand breakaways to, such as inbox triage. |
| Elf | An always-available AI worker with its own computer and browser. | Longer work that runs on its own, on a schedule or when something happens. |
| Pixie | An AI agent that makes and answers phone calls. | Calling customers or suppliers, and answering calls for you. |
| Atlato One | Atlato’s agent for bigger jobs: it plans, checks its plan, does the work and hands over a summary. | Multi-step requests that need planning, not just an answer. |
See Agents, Elves, Pixies and Atlato One.
Will the AI change things in my apps without asking?
Section titled “Will the AI change things in my apps without asking?”Not unless your workspace allows it. By default, anything that changes something in a connected app, like sending an email or creating an invoice, needs your approval in the chat first. Owners and admins can set each action to always allowed, needs approval or blocked. See Tool permissions.
If I share a connector, can others use my login?
Section titled “If I share a connector, can others use my login?”No. Sharing a connector shares the setup only. Everyone signs in with their own account, so the AI only ever sees what their own account can see.
Does the AI remember things about me?
Section titled “Does the AI remember things about me?”Yes, if you want it to. Your memory holds lasting facts such as your role and preferences, and only you can see it. You can read it, edit it, or stop the AI from saving to it in Settings → Preferences → Memory. See Memory.
What happens when the workspace runs out of credits?
Section titled “What happens when the workspace runs out of credits?”New work is refused until an admin adds more credits or the next billing period starts. Admins can also give each member a credit limit, and you’ll see a message when you reach yours. See Troubleshooting.
Why can’t I see a section or a button that a colleague has?
Section titled “Why can’t I see a section or a button that a colleague has?”Your role decides what you can see and do. Sections your role can’t use are hidden. Ask a workspace admin if you need more access. See Role templates.
How do I change the model new chats start with?
Section titled “How do I change the model new chats start with?”Open Settings → Preferences → Default model and pick one. You can still switch models in any chat. See Models.
How many people can join a workspace?
Section titled “How many people can join a workspace?”It depends on the plan. The Free plan allows up to 5 members. There is no charge per member: a plan is for the whole workspace. See Plans.
Where do I get help for the screen I’m on?
Section titled “Where do I get help for the screen I’m on?”Select the Help button at the top of the list or screen, then Read the guide. Some screens also offer Watch the video tutorial. See Contact support for everything else.