Member credit limits
For admins
Everyone in a workspace spends from the same pool of credits. A credit limit caps how many of them one member can use in a billing period, so a busy elf or a long run of agents can’t use up everyone else’s. There are no limits until you set them.
Before you begin
Section titled “Before you begin”- To see limits, your role template needs billing. The Owner always has it.
- To change them, you also need permission to manage billing. The Owner and members on the built-in admin role template have it.
How limits work
Section titled “How limits work”You can set a limit in three places on the Credit limits card in Admin → Billing:
| Limit | Applies to |
|---|---|
| By role | Everyone on that role template, unless they have their own limit. |
| Members | One person. It overrides their role’s limit. |
| Workspace (background) | Unattended work: scheduled, triggered and API runs, and Atlato One. |
- Limits are in credits per billing period. They reset each month on the workspace’s billing day.
- What counts against a member is everything done as them: their chats, agent runs, workflows they run by hand, their elves, and breakaways they hand to agents other than Atlato One.
- Unattended work never counts against the member who set it up. It counts toward the Workspace (background) limit instead.
- A limit sits inside the workspace’s balance. If the workspace runs out of credits, work stops even for members under their limit.
Set a limit for a role
Section titled “Set a limit for a role”-
Select Admin in the rail, then Billing, and scroll to Credit limits.
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Under By role, select the pencil next to the role template.
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Choose A limit and type the Credits a period, or choose No limit.
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Select Save.
Set a limit for one person
Section titled “Set a limit for one person”-
On Credit limits, under Members, select the pencil next to the person. Their row shows what they’ve used this period and where their limit comes from: Their own limit, From their role or No limit.
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Choose one:
- Use their role’s limit to follow their role template’s limit.
- No limit to let them use credits freely, even if their role has a limit.
- A limit to give them their own, then type the Credits a period.
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Select Save.
Cap unattended work
Section titled “Cap unattended work”Under Workspace (background), the row Scheduled, triggered and API runs shows what unattended work has used this period. Select its pencil to set A limit or No limit, then Save.
Warnings
Section titled “Warnings”- When a member reaches 80% and then 100% of their limit, they and the workspace’s administrators get a notification.
- When unattended work reaches 80% and 100% of its limit, the Owner and administrators get a notification.
When someone reaches their limit
Section titled “When someone reaches their limit”New work they start is refused with: You’ve reached your credit limit for this period. Ask an admin to raise it. Work already under way finishes and still counts.
To let them carry on, raise or remove their limit, or their role’s. Otherwise their limit resets at the start of the next billing period. When unattended work reaches its limit, scheduled, triggered and API runs are refused in the same way until you raise it or the period ends.