Plans
For admins
Every workspace is on one plan: Free, Pro or Max. Every plan has every feature. Plans differ in how many credits they give each month, how many members the workspace can have, and what extra credits cost. There is no charge per member on any plan.
You bring your own AI: your provider bills you for the model, and Atlato’s plans pay for using the platform around it. See Credits and top-ups.
Before you begin
Section titled “Before you begin”- To see billing, your role template needs billing. The Owner always has it.
- To change the plan, you also need permission to manage billing. The Owner and members on the built-in admin role template have it. Without it, Admin → Billing says you can view but not change.
- A paid plan needs a card and a billing address on the workspace.
Compare the plans
Section titled “Compare the plans”| Plan | Price a month | Credits a month | Members | Extra credits | File storage included |
|---|---|---|---|---|---|
| Free | US$ 0 | 500 | Up to 5, including the Owner | US$ 0.012 a credit | 1 GB |
| Pro | US$ 100 | 10,000 | Unlimited | US$ 0.011 a credit | None |
| Max | US$ 400 | 50,000 | Unlimited | US$ 0.009 a credit | None |
- Prices are in US dollars, shown as US$, before tax. Where tax applies to your billing address, Admin → Billing adds its name after each price, such as / month + GST.
- Monthly credits reset when the plan renews. Unused ones don’t roll over.
- On Pro and Max, files are paid for in credits from the first byte. On Free, only storage above 1 GB uses credits.
- Higher plans get cheaper credits, both the ones included and the ones you buy.
See your plan
Section titled “See your plan”Select Admin in the rail, then Billing. The Plan card shows the plan you’re on with Current, what it costs, its credits a month, and when it renews.
Choose or upgrade to a paid plan
Section titled “Choose or upgrade to a paid plan”-
Select Admin in the rail, then Billing.
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On the Plan card, select Choose Pro, Choose Max or Upgrade to Max.
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If you don’t have a card or billing address yet, the dialog offers Add a card and Add the billing address. Add them first.
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If you have a promo code, enter it in Promo code. See Promo and partner codes.
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Check the total below it. The dialog works out exactly what is charged now to your default card: the plan’s price, what a promo code takes off, any tax by its name, and the amount Charged today. It updates a moment after you type a code.
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Select the button that names the total, such as Pay US$ 100.00 and choose Pro, or Pay US$ 400.00 and upgrade. It waits until the total is worked out. Your bank may ask you to confirm the payment.
The new credits arrive within a few moments, and the plan renews on the same day each month.
When you upgrade, a new month starts that day. Your old plan’s unused credits stay until the end of the month you paid for. The unused time on the old plan isn’t refunded.
Move to a smaller plan
Section titled “Move to a smaller plan”Select Switch to Pro at renewal on the Pro box, then Switch at renewal. Nothing is charged now; the dialog shows what each renewal will charge from then, with any tax. You keep your current plan and its credits until the renewal date, then move to Pro. Changing your mind before then costs nothing: select Keep Max.
Go back to Free
Section titled “Go back to Free”Select Go back to Free on the Free box, then Cancel the plan. You keep your paid plan until the end of the month you paid for, then the workspace moves to Free. Until then, you can undo it with Keep Pro (or Keep Max).
On Free, the workspace can have up to 5 members. If it has more when it moves to Free, everyone keeps working, but nobody new can join until it’s back under the limit or on a paid plan.
Cards, billing address and invoices
Section titled “Cards, billing address and invoices”- Payment methods lists your saved cards. The Default card is the one renewals and top-ups are charged to. Select Add card to add one, Make default to switch, or Remove. Card details are entered in Stripe’s secure form; Atlato never sees the full card number.
- The billing address is on the Plan card. Select Add address or Update address. It decides the tax on each invoice.
- If a renewal is charged without tax because the billing address can’t be used to work out tax, the Owner and the admins who manage billing are told to Check your billing address. Update the address, and tax is added again from the next renewal.
- Billing history lists every invoice, newest first, with its number, period, date, status and amount. Select View to open it, or PDF to download it.
If an Atlato partner manages your workspace’s billing, you see Billing managed by the partner instead of the plans, and you can’t choose a plan meanwhile. See Promo and partner codes.